Privacy Policy

1. Introduction

MINTCRATE SECUREZIP PVT LTD (operating as mintcrate, "we", "us", or "our") operates the website mintcrate.in and provides secure, insured last-mile delivery services in Hyderabad, with a focus on high-value goods such as jewellery, luxury watches, premium collectibles, and electronics.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

• Visit our website
• Use our Sender/Client Portal to place orders
• Engage our delivery services (as a sender or recipient)
• Interact with us via WhatsApp, email, or phone

By using our services or website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

4. How We Share Your Information

We share your information only when necessary and with appropriate safeguards:

5. Cookies and Tracking Technologies

We use two categories of cookies on our website:

You can change your cookie preference at any time by clicking the Cookie Preferences link in our website footer, or by adjusting your browser settings.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, access controls, and secure operational practices designed for handling high-value shipments.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and support insurance claims related to high-value deliveries.

Delivery and operational records are generally retained for a period appropriate for business, legal, and insurance requirements (typically between 3 to 7 years, depending on the nature of the record). You may request deletion of your data subject to these obligations.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have certain rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Correction — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data (subject to legal and operational requirements).
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.
• Right to Grievance Redressal — Raise concerns about how we handle your data.

To exercise any of these rights, please contact us using the details below.

9. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer:

10. Third-Party Services and Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We recommend reviewing their privacy policies separately.

When you provide us with personal information of recipients or third parties, you confirm that you have the necessary consent or legitimate basis to share such information with us for the purpose of delivery.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.