Please read these terms carefully before using our website, Sender Portal, or delivery services.
By accessing or using the mintcrate website (mintcrate.in), the Sender/Client Portal, or any of our delivery services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
These Terms constitute a legally binding agreement between you and MINTCRATE SECUREZIP PVT LTD (operating as mintcrate, "we", "us", or "our"), a company incorporated under the laws of India and based in Hyderabad, Telangana.
mintcrate provides secure, insured last-mile delivery services specializing in high-value goods, including but not limited to jewellery, luxury watches, premium sneakers, collectibles, and high-end electronics. We are currently operating in Hyderabad, with planned expansion across India.
Our services include:
Note: Specific service levels, pricing, and insurance coverage for B2B clients may be governed by separate service agreements or rate cards.
To access certain features such as the Sender/Client Portal, you may need to create an account. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
When you place an order through our website, Sender Portal, or by contacting us:
Our personnel will attempt pickup at the scheduled time. You (or your authorized representative) must be available at the pickup location. For delivery, the recipient must be available and complete the OTP/2FA verification process.
If the recipient is unavailable or verification fails after reasonable attempts, we may reschedule the delivery or return the shipment to the sender. Additional charges may apply for multiple delivery attempts or returns.
Delivery is considered complete upon successful OTP verification, photo documentation of handoff, and (where applicable) digital signature. This serves as conclusive proof of delivery.
You agree to:
You may not:
Violation of this section may result in immediate termination of service and potential legal action.
Many of our shipments include embedded insurance coverage up to ₹10 Lakh, subject to terms communicated at the actual time of booking. Coverage details, exclusions, and claim procedures will be provided at the time of booking or upon request. Insurance is not a substitute for proper packaging and declaration of goods.
Limitation of Liability:
To the maximum extent permitted by law, mintcrate's total liability for any claim arising out of or relating to our services shall be limited to the lesser of: (a) the actual documented loss, or (b) the insurance coverage amount applicable to that shipment.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or data loss, regardless of the cause.
Disclaimer of Warranties:
Our services are provided on an "as is" and "as available" basis. While we strive to maintain high reliability for high-value deliveries, we do not guarantee uninterrupted or error-free service. We make no warranties regarding the suitability of our services for any particular purpose beyond what is expressly stated in these Terms.
Service charges are communicated at the time of order confirmation. Payment terms may vary depending on whether you are a one-time customer or a registered B2B client using the Sender Portal.
You agree to pay all charges associated with your orders. Late payments may incur additional fees. We reserve the right to suspend services for accounts with overdue payments.
Cancellations & Refunds: Orders may be cancelled before pickup is initiated. Once a rider has been dispatched, cancellation charges may apply. Refund eligibility for prepaid orders is subject to the specific terms communicated at the time of booking. For B2B clients, cancellation and refund terms are governed by the applicable service agreement.
All content on our website, Portal, logos, trademarks, and technology are the property of MINTCRATE SECUREZIP PVT LTD or its licensors. You may not copy, modify, distribute, or create derivative works without our prior written consent.
We may suspend or terminate your access to our services or account at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in conduct that harms our business, riders, or other users.
Upon termination, any outstanding obligations (including payment) will remain due.
You agree to indemnify, defend, and hold harmless MINTCRATE SECUREZIP PVT LTD, its officers, employees, riders, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.
We encourage you to first contact us to resolve any issues amicably before pursuing formal legal action.
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised Terms.
For any questions regarding these Terms of Service, please contact us:
© 2026 Mintcrate Securezip Private Limited. All rights reserved.
